Terms of Service

1. Introduction & Acceptance of Terms

By creating an account, purchasing credits, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

If you do not agree to these Terms, you may not use the Service. Continued use after an update to these Terms constitutes acceptance of the revised Terms (see Section 15).

2. Service Description

2.1 What we provide

Room Design AI lets you upload photos of rooms (for example an empty living room or bedroom), choose a room type and one of our preset interior design styles, and receive an AI-generated image of that room furnished or restyled in the chosen style. You can store your photos and generated designs in a private, sign-in protected workspace, download them, and delete them at any time. The Service is a digital software-as-a-service (SaaS) product delivered over the internet.

2.2 Nature of the Service

The Service is a digital, intangible product. Purchased credits are added to your account immediately after payment is confirmed. Because of this immediate digital delivery, specific limitations apply to refunds, as described in Section 7.

2.3 Third-party AI provider

Image generation is performed by a third-party AI provider, Decor8 AI (decor8.ai), through its interior design API. Your uploaded photo and the selected room type and style are sent to this provider to produce the design. Users cannot submit free-text prompts; generation is limited to our preset room types and styles. Service performance and availability may be affected by the operational status of this provider. All images produced by the Service are AI-generated.

3. Account Registration & Eligibility

3.1 Account creation

To use the Service you must create an account with accurate and complete information. Sign-in is provided by our authentication provider, Clerk. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.2 Account security

• Notify us immediately of any unauthorized use of your account at yyzq99@gmail.com.
• Do not share your credentials with any third party.
• Keep the email address on your account up to date.

3.3 Business accounts

If you register on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

4. Credits & Pricing

The Service operates on a prepaid credit system. There is no subscription and nothing renews automatically. One (1) credit is used for one (1) completed room design.

• Starter (free): every new account receives 2 free credits, once per account. No payment card is required.
• Pro: 20 credits for US$9.90, charged once (one-time purchase, does not auto-renew).
• Business: 50 credits for US$19.90, charged once (one-time purchase, does not auto-renew).

Current packs and prices are always shown on our pricing section before checkout. Online purchases may be temporarily unavailable; when that is the case the pricing section says so and no payment can be taken. We may change pack contents or prices for future purchases; changes never affect credits you have already bought.

4.1 When credits are used

• When you start a generation, one credit is reserved (held) and cannot be used for another generation.
• The credit is only charged when the design is completed successfully and saved to your workspace.
• If the generation fails, the reserved credit is released back to your balance automatically. If a generation's outcome cannot be confirmed (for example because the AI provider did not respond), the credit stays reserved while we check it; it is either charged because the design was delivered, or released. A generation that remains pending for 24 hours is failed and its credit released automatically.
• If you delete a photo, any credit still reserved for its generations is released.

5. Billing & Payment

5.1 Payment processor and merchant of record

Payments are processed by Waffo Pancake, which acts as the merchant of record for purchases made through the Service and handles payment processing, sales tax/VAT, and receipts. Payment card details are entered on Waffo Pancake's checkout and are never stored on our servers. Your card statement and receipt will show the charge as processed by Waffo Pancake.

5.2 Single purchase authorization

Each credit pack purchase is a one-time transaction. By completing a purchase, you authorize the charge of the amount displayed at checkout to your payment method. We do not offer automatic top-ups or recurring billing.

5.3 Taxes

Prices are shown in US dollars and are exclusive of applicable taxes unless otherwise stated. Where required by law, applicable taxes are calculated and collected at checkout by Waffo Pancake.

6. Credit Validity, Cancellation & Account Termination

6.1 Credit validity

Purchased credits do not expire while your account remains open. Free credits have no cash value.

6.2 Cancellation

Because there is no subscription, there is nothing to cancel: you are never charged unless you choose to buy a credit pack. You may stop using the Service at any time.

6.3 Termination of account

You may close your account at any time by emailing yyzq99@gmail.com from the email address on your account. If you close your account, you may request a refund of unused purchased credits in accordance with Section 7; any credits not refunded expire when the account is deleted. If we terminate your account for reasons other than your breach of these Terms, we will refund unused purchased credits.

7. Refund Policy

Credits are delivered immediately, so credit purchases are generally non-refundable once credits have been used. The following exceptions apply:

• Unused credits within 7 days: you may request a full refund of a credit pack within 7 days of purchase if none of that pack's credits have been used.
• Duplicate or erroneous charges: any duplicate charge or billing error is refunded in full.
• Failed generations: credits are never charged for failed generations (see Section 4.1). If you believe a credit was charged for a design that was not delivered or was clearly defective because of a technical fault, contact us and we will restore the credit.
• Statutory rights: where applicable law grants you a right of withdrawal or refund (for example the 14-day withdrawal right for consumers in the EU/UK), those rights are preserved. Where the law allows, this right ends once you start using purchased credits, and by using purchased credits you acknowledge this.

7.1 How to request a refund

Email yyzq99@gmail.com with your account email, the order or transaction ID from your receipt, and the reason for the request. We acknowledge requests within 2 business days. Approved refunds are issued through Waffo Pancake to the original payment method, normally within 5–10 business days depending on your bank.

7.2 Effect of a refund

When a purchase is refunded (fully or partially), the corresponding credits are removed from your balance. If refunded credits have already been used, your balance may become negative and new generations are paused until the balance is positive again.

7.3 Non-refundable items

• Credits that have already been used for successfully delivered designs (except as stated above).
• Free credits.
• Purchases on accounts terminated for violating these Terms or the Acceptable Use Policy, except where required by law.

8. Billing Disputes

If you believe a charge is wrong, please contact us at yyzq99@gmail.com before disputing it with your bank. We respond within 2 business days and resolve confirmed billing errors within 5 business days.

9. AI Output & Intellectual Property

9.1 Ownership of outputs

Subject to these Terms and to any rights of third parties in the photos you upload, the images generated for you by the Service ("Outputs") belong to you, and you may use them for any lawful purpose, including commercial use such as property listings and marketing, consistent with Section 10. We claim no ownership of your Outputs.

9.2 Your inputs and our license

You keep all rights to the photos you upload ("Inputs"). You grant us a limited, non-exclusive license to store, process, and transmit your Inputs and Outputs solely to provide the Service to you, including sending them to our AI provider for generation. We do not use your Inputs or Outputs to train AI models, and we do not publish them.

9.3 Third-party AI model

Outputs are produced by our third-party AI provider's models. We do not guarantee any specific output quality and are not liable for the content of outputs generated by third-party models beyond the commitments in these Terms.

9.4 Accuracy and disclosure of AI outputs

Outputs are AI-generated illustrations and may contain errors, for example furniture that does not fit the real space or altered details. You are responsible for reviewing Outputs before using them. Where you use Outputs to market a real property, you are responsible for complying with applicable advertising and listing rules, including disclosing that images are virtually staged or AI-generated where required.

9.5 Our service

The Service, its software, design, and branding remain our property. These Terms do not grant you any right to our trademarks or branding.

10. Acceptable Use Policy

This Acceptable Use Policy applies to all photos you upload, all content generated through the Service, and all use of your account. You may use the Service only for lawful purposes in accordance with these Terms.

10.1 Prohibited content

You may not upload, or use the Service to generate, any of the following:

• Pornography / NSFW content: sexually explicit, nude, or sexually suggestive material.
• Violence / gore: graphic violence, injury, gore, or content that promotes or glorifies violence, terrorism, or extremism.
• Hate speech: content that attacks, demeans, or incites hatred against people based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or other protected characteristics, including hateful symbols.
• Child-unsafe content (CSAM): any content that sexualizes, exploits, or endangers minors. This is zero tolerance: accounts are terminated immediately and we report such content to the relevant authorities.
• Deepfakes / impersonation: content that replaces or disguises a real person's identity or face, places real people in fabricated scenes, statements, or intimate situations, or impersonates any person, brand, or organization, whether or not the people involved consent. The Service is for rooms and interiors; it has no face-swap or person-editing features.
• Copyright / trademark infringement: photos you do not own or have permission to use, or content that infringes anyone's copyright, trademark, privacy, or publicity rights.
• Any other illegal, defamatory, harassing, or fraudulent content.

10.2 Source of uploaded material

You may only upload photos that you took yourself or that you have the right to use and edit (for example, photos of a property you own, rent, or are authorized to market). Photos should show rooms and interiors. Do not upload photos of other people without their consent, and do not upload identity documents or other sensitive personal information. Permission from a person shown in a photo never authorizes the deepfake content prohibited above.

10.3 Prohibited conduct

• Using Outputs to deceive buyers, tenants, or anyone else about the actual condition of a property, or passing AI-generated images off as unaltered photographs where disclosure is required.
• Circumventing or interfering with the Service's security, credit, rate, or upload limits, or accessing other users' data.
• Automated scraping, bulk extraction of outputs, or reselling or sub-licensing access to the Service without our prior written approval.
• Using the Service, its inputs, or outputs to train, fine-tune, or benchmark a competing AI model.
• Creating multiple accounts to obtain additional free credits.
• Violating any applicable law, regulation, or card network rule.

10.4 Content moderation

• Restricted inputs: the Service does not accept free-text prompts. Generation is limited to a fixed set of room types and interior design styles chosen by us, and our AI provider's model is purpose-built for interior design.
• Upload checks: uploads are limited to still JPEG, PNG, or WebP images within size limits; embedded metadata (including location data) is removed.
• Private by default: uploads and Outputs are visible only to the account that created them; the Service has no public gallery or sharing feed.
• Human review: reports, flagged content, and suspicious account activity are reviewed by us, and we keep a record of moderation decisions.

10.5 Reporting violations

To report content or behavior that violates this policy, or an Output that infringes your rights, email yyzq99@gmail.com with the subject "Report" and include as much detail as you can (account email if known, date, and a description or screenshot). Reports are kept confidential. We acknowledge reports involving child safety or other illegal content within 24 hours and act on them as a priority; other reports are acknowledged within 3 business days and resolved within 7 business days where possible.

10.6 Enforcement

Depending on the severity and repetition of a violation, we may take one or more of the following actions:

• a written warning;
• removal of the violating photos and Outputs;
• suspension of generation or of the account pending review;
• permanent termination of the account and forfeiture of remaining credits (no refund for accounts terminated for violations, except where required by law);
• reporting to law enforcement or other authorities where required or where the content is illegal (always for child-unsafe content).

10.7 Appeals

If you believe an enforcement action was a mistake, email yyzq99@gmail.com with the subject "Appeal" within 30 days of the action. We review appeals within 10 business days and tell you the outcome.

11. Data, Privacy & Security

Your use of the Service is governed by our Privacy Policy. Payment card data is processed exclusively by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers. You can delete individual photos and their generated designs at any time in your workspace. When an account is closed, its data is deleted within 30 days as described in the Privacy Policy, except records we must keep by law.

12. Disclaimers & Limitation of Liability

12.1 Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of AI outputs.

12.2 AI-generated content disclaimer

Outputs are AI-generated visualizations, not architectural, engineering, or professional design advice, and may not reflect real dimensions, materials, or what can actually be built or furnished. Do not rely on them for construction, safety, legal, or financial decisions.

12.3 Limitation of liability

To the maximum extent permitted by law, Room Design AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability for any claim relating to the Service shall not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, or your statutory consumer rights.

13. Term, Suspension & Termination

These Terms remain in effect while you use the Service. We may suspend or terminate your account, or restrict generation, if you materially breach these Terms or the Acceptable Use Policy, if we reasonably suspect fraud or abuse (including payment fraud or chargeback abuse), or where required by law. Where reasonable, we will notify you and give you the chance to respond. If we terminate for reasons other than your breach, we will refund any unused purchased credits.

You may stop using the Service and request deletion of your account at any time by contacting yyzq99@gmail.com.

14. Dispute Resolution

If you have a dispute with us, please contact us first at yyzq99@gmail.com so we can try to resolve it informally. Nothing in these Terms takes away rights you have under the mandatory consumer protection laws of the country where you live.

15. Changes & General Provisions

We may update these Terms from time to time. We will update the "Last updated" date above and, for material changes, notify registered users by email at least 14 days before the changes take effect. Continued use after the effective date constitutes acceptance. If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. These Terms are the entire agreement between you and us regarding the Service.

16. Contact Information

For support, billing, refunds, account closure, legal or privacy questions, security issues, content reports, and appeals, contact us at:

• Email: yyzq99@gmail.com
• Website: https://room-design-ai.com

By using the Service or completing a purchase, you acknowledge and agree to these Terms.